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Follow the guide to Check your email account settings.Use the Ask us anything function to search for 'check email account settings'.Select Done to check and save your new setting.

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Check that the username and password are filled in using your Virgin Media Mail address and password.Turn on Authentication required before sending emails.

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Make sure your username is your full email address.

Go to the Advanced Settings and open Server Settings.

The server name still start with either POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP server.

Select Save to use your new email settings.

Virgin Media Mail IMAP settings no security.

Select **Save **to use your new email settings.

Use the same username and password for sending email.

Outgoing server requires authentication.

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Update Outgoing (SMTP) email server to:.

Virgin Media Mail POP settings no security.

Change the Incoming Mail Server (IMAP) settings to:.

Password: Your Virgin Media Mail password.

Change the Outgoing Mail Server (SMTP) settings to:.

Change the Incoming Mail Server (POP) settings to:.

Step 2 - Select a server type and follow the instructions Step 1 - Find out whether you’re using POP or IMAP

To test your settings, select Automatically test account settings when Next is clicked.

In Use the following type of encrypted connection select SSL / TLS.

Update the Incoming server (IMAP) settings to:.

Once confirmed as working, you can close the Account Settings window.

To test your settings, select Automatically test account settings when Next is selected.

In Use the following type of encrypted connection select: SSL / TLS.

Update the Outgoing server (SMTP) settings to:.

Select: This server requires an encrypted connection (SSL/TLS).

Update the Incoming server (POP3) settings to:.

Make sure Use same settings as my incoming mail server is ticked.

Make sure My outgoing server (SMTP) requires authentication is ticked.

You’ll see your current server settings.

Select the Virgin Media Mail account you wish to change.

Select a server type and follow the instructions

Find out whether you’re using POP or IMAP.

If you need some help with changing your settings, we’ve put together some help. This applies for POP, IMAP and SMTP server settings. Please make sure the server settings in Outlook match the settings at email settings for all Virgin Media domains.

Select the Delete trash icon next to the email account you want to remove.

Select Save at the bottom of the window.

Select Edit next to the account you want to change the settings on – this will pop up with the mail account settings.

Select the System menu icon at the top left of the screen.

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How to change the settings of an external email account

Write your message and hit Send when you’re ready.

Open the folder with the name you have given the email account.

How to send messages using an external email account See Unified Mail in Virgin Media Mail for more information. Or, if you have enabled Unified Mail for the account, you will also see the messages in the Unified Mail folder. Any messages received will be located in the appropriate folder. How to display messages of an external email accountĮach additional email account you set up will have its own folder.

Select Close and you will now be able to use the external email account.

You’ll get confirmation that your external email account has been set up.

In the Add mail account window, enter the email address and password for your external email account and select Add.

Select the Add email account menu option on the left hand menu.

How to add another email account into Virgin Media Mail

Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place.